Vuori Deploys AI Agents for Optimized Customer Care

The company can use conversational AI to solve customer queries by easily switching from human agent to AI agent.

Clothing manufacturer Vuori is advancing its customer service capabilities, introducing a more agile, expedited process driven by artificial intelligence. 

For the effort, Vuori is tapping an AI-native platform from Kustomer, introducing AI agents that function with the latest large language models to work autonomously, but in support of human agents. The company is able to customize its agents, setting tasks, language, tone, and access to knowledge bases.

The bots allow the company to use conversational AI to solve customer queries by easily switching from human agent to AI agent.

As a result, 40% of Vuori’s conversations via chat are fully automated by AI, allowing the company’s talent to focus their attention on other, more complex tasks, said Chad Warren, senior manager of customer service.

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