Fisher & Paykel To Enable Predictive Maintenance for IoT Appliances

Fisher & Paykel launched in 1934.

New Zealand-based luxury appliance manufacturer Fisher & Paykel is working to expand its work with AI, looking at using the technology to bolster its smart appliance efforts by using data to predict and prevent maintenance problems. 

The company’s work with Salesforce’s Agentforce has thus far been tied to automations and AI agents within customer service,  helping consumers schedule service appointments to free up employee time for more value-added tasks. Now, Fisher & Paykel is looking to use its IoT-enabled appliances to send real-time performance updates that could help catch small issues before they become larger problems. 

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As an example, Fisher & Paykel said one of its refrigerators might be showing signs of having a compressor issue that starts off as a glitch but then turns into a full breakdown if not caught early. 

The company hasn’t been able to use data in this predictive manner previously due to a lack of data centralization. Now, it is looking to use cloud-consolidated product telemetry data to track real-time signals from millions of connected appliances.